| Diplom-Volkswirtin (diploma political economist), focus international political economy
"I am a trainer with heart and soul and understand education freely after Philip Rosenthal: 'Who believes to be something, has stopped becoming something!'"
Training-/Consulting- and Coaching experience
  • Established experience as a trainer, adviser and change manager since 2000 in more than 20 countries
  • Implementation of numerous workshops and coachings all around the subjects:
    • changed demands in the occupation for more service orientation of the employees and
    • Contact with opposition, in particular on the part of the affected employees
  • Accompanied a big change project of an Austrian-Romanian mineral oil group
  • Design and realization of Train-The-Trainer and Train-The-Coach seminars
  • Presentation and implementation of rollouts on subjects such as: Product presentation, CRM, customer orientation in service & sales, customer satisfaction and mindset change
  • Moderation of events for shop assistants, traders and service employees of car manufacturers
  • Potential appraisal talks with executives of a premium bus manufacturer
Work focus
  • Design and Implementation of communication trainings in the area of Customer orientation
  • Conceptual work and realization of trainings and teaching missions on the subject leadership & team building, management skills and negotiations technologies
  • Trainings and coaching on subjects such as: Personality development, communication, leadership and dealing with changes
  • University lecturer (industrial psychology, general management, presentation and communication)
  • Conception and implementation of workshops and seminars with main subject focuses on CRM, communication at POS and after sales, customer-oriented behavior and professional selling, product introductions, customer satisfaction, customer care, professional use of databases
  • Accomplished potential talks and coaching with executives from the auto industry
Professional experience
09/2005 - 09/2006Change manager with Brown&Root-Condor in Algeria by order the Pygmalion Group Ltd., London
Since 2005 Freelance trainer, adviser and coach. Main focuses: International and intercultural change management, continuing education for service and distribution employees (CRM, sales, customer satisfaction, customer service and customer care), Train-The-Trainer programs, promising executives' trainings.
2000-2005 Trainer and adviser of the ILTIS GmbH in Rottenburg. Consultation, concept, training realization and project management (among other things for Deutsche Bahn AG, InWEnt gGmbH, Foreign Ministry)
1996-2000Freelance trainer as well as university lecturer. Scientific employee at the chair of economic policy of the University of Tübingen
1989-1996Study of the national economy apprenticeship focusing on international political economy in Tübingen and Seattle (USA)
Additional qualifications
  • Editorial works in print and Internet
  • Linguistic flexibility (in English, French, Russian) as well as intercultural feel and know-how
  • Other main focuses: Methodology and didactics, presentation technologies, psychology and personality development
  • Constant continuing education (internal game training and coaching, PR and journalism, mental training)