Consultant for CRM Adoption, Sales Processes and Employee Enablement in Automotive Retail

Jakob supports automotive manufacturers and retail organizations in turning digital sales and CRM initiatives into clear processes and positive customer experiences. His focus is on CRM integration, direct sales and connecting digital and in-person touchpoints across the customer journey. He combines experience in the automotive and brand environment with the practical implementation of new processes in sales teams. His work focuses on how systems, processes and people come together: What changes in day-to-day operations? What do sales, management and back-office teams need to do? And how can organizations ensure that new systems are actually used in daily work?